Cancellation Policy

Overview

This Cancellation Policy outlines the terms and conditions under which “Our Brand” (“the Company”) accepts cancellations for products or services purchased through our platform. By making a purchase from “Our Brand,” you agree to the terms of this policy.

Eligibility for Cancellation

a. Physical Products: Orders for physical products can be canceled before they are shipped. Once the order is shipped, it is no longer eligible for cancellation.
b. Digital Products/Services: Cancellation policies for digital products or services are subject to the specific terms outlined at the time of purchase. Please review the terms provided before completing your purchase.

How to Request a Cancellation

a. Physical Products: To request the cancellation of an order for physical products, please contact our customer support team at [customer support email] as soon as possible. Provide your order number and a detailed explanation of the reason for the cancellation request.
b. Digital Products/Services: Follow the instructions provided at the time of purchase to request the cancellation of digital products or services.

Refund for Canceled Orders

a. If your order is canceled before it is shipped, and you have already made a payment, a refund will be processed within [number] business days using the original payment method.
b. For digital products or services, the refund process will be in accordance with our Refund Policy.

Non-Cancelable Items/Services

Certain products or services may be non-cancelable. Any such exceptions will be clearly communicated at the time of purchase.

Changes to Cancellation Policy

“We Brand” reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.