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This Refund Policy outlines the terms and conditions under which “Our Brand” (“the Company”) offers refunds for products or services purchased through our platform. By making a purchase from “Our Brand,” you agree to the terms of this policy.
a. Physical Products: We offer refunds for physical products within [number] days of the purchase date. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
b. Digital Products/Services: Refunds for digital products or services are subject to the specific terms outlined at the time of purchase. Please review the terms provided before completing your purchase.
a. Physical Products: To request a refund for a physical product, please contact our customer support team at [customer support email] within the specified refund period. Provide your order number and a detailed explanation of the reason for the refund request.
b. Digital Products/Services: Follow the instructions provided at the time of purchase to request a refund for digital products or services.
a. Once your refund request is received, we will assess your eligibility and notify you of the status.
b. If approved, the refund will be processed within [number] business days using the original payment method.
Certain products or services may be non-refundable. Any such exceptions will be clearly communicated at the time of purchase.
If you wish to cancel an order before it is shipped or a service is provided, please contact our customer support team as soon as possible.
“We Brand” reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have questions or concerns about this Refund Policy, please contact us at [contact email].
By making a purchase from “Our Brand,” you acknowledge that you have read, understood, and agree to this Refund Policy.